A girl got her 1ST ever Brazilian with me. No biggie. Then she went somewhere else because she had a gift certificate. The wax tech spent 1 hour 20 minutes trying to wax her. She couldn't get the hard wax out of a large patch in the front and sent her home with clumps of wax stuck on her. The technician had no suggestions how to remove the wax so the girl had to google it for an answer. Her husband used a hair dryer on her pubis to soften the wax and then had to scrape the wax off, layer by layer. The girl cried through the whole thing.