It can be scary going to a new place knowing that you are exposing your most intimate parts to a stranger. And, to make it worse, the service is going to involve a little discomfort. A new client was a few minutes late for her appointment because she drove by the salon and had to turn around. She called to let us know she would be a couple minutes late and I assured her that it wasn't a big deal. When she walked into the salon, she was visibly harried and nervous. I asked her if she needed the restroom. She said that was probably a good idea. She told me that she was so nervous, she needed to throw up first.