I appreciate feedback any way I can get it. People respond to me on Facebook, via email and even at the salon and I love hearing what people have to say. I really try to be receptive to the needs and requests from every client who has a concern. The only time that I have a problem responding to a request is when you ask me to slow down. I have a really hard time slowing down. I have been waxing for a long time and my technique has become second nature to me. Basically, when you ask me to slow down, it's like asking me not to breathe.