I received an email from a client who wanted to get a wax, but I was out of town when she wanted to come in. Instead of having one of my staff members wax her, she decided to wait until I came back. There was only a small window of opportunity between the time I got home and the time she left for vacation. Her message to me said that it was vital she found a time to come in because woolly mammoths don't belong in the tropics.